Popular questions Where is my order? How do I return an item/order? Can I cancel or amend my order? When will I receive my refund?
Delivery & Collections What are my delivery and collection options? Where is my order? Can I add additional delivery instructions to my order? Show all
Returns/Refunds What is your returns policy and how do I return? Are there any items I cannot return? Do I need to pay for my return? Show all
Your orders How do I track my order? Can I cancel or amend my order? What should I do if I am missing an item from my order? Show all
Payments & gift vouchers How can I pay on your site? When is payment taken from my card? Why has my card payment failed? Show all
Promotions & Offers Where do I enter my promotion code? When will the discount be applied to my order? Can I enter more than one promotion code? Show all
Product & Sizing Where can I find information about River Island sizing? How do I recycle electrical goods bought from River Island? Can I be notified when more stock is available? Show all
My Account How do I create an account? How do I reset/change my password? Why can’t I sign into my account? Show all
Our Stores Where are my nearest stores and what are the opening hours? Can I check online for products in my local stores? If an item is available in my local store, am I able to reserve it?
